Supporting the social housing sector

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"The most effective way to do it - is to do it"

                                                     Amelia Earhart 1897-1937

   
Next Era is led by Terry Bonner who is a Corporate Member of the Chartered Institute of Housing and has 25 years experience in social housing at director and head of service levels. Terry's experience has been gained in Housing Management, Asset Management and Customer Services environments in both the Housing Association and Local Authority sectors. Terry has also been the Deputy Chair of a Merseyside stock transfer organisation.
Terry has significant first-hand experience of restructuring housing services, but also is expert at bringing stability to structures undergoing change - enabling positive operational and cultural change to be achieved, whilst delivering improved performance  and greater cost effectiveness across all disciplines. An accomplished director, Terry is versed in the component elements of and inter relationship between Housing and Asset Management, and has sound experience of private sector leasing, contract management, and the full range of housing practice areas including governance, income, voids, scrutiny and  engagement and call centre management.

Terry has acted as "client lead" in respect of housing repairs services and is able to drive performance and troubleshoot where repairs services may be falling short of required performance. As the strategic lead on Asset Management for a large national Housing Association, Terry was able to define roles, accountabilities and implement business processes that brought about positive cultural change, and robust business planning that enabled property investment decisions to be made in the context of the ongoing market viability of the housing stock.

Terry has managed many projects and has a very positive action-based approach to work. His enthusiasm is infectious and he is able to take people along with him as he progresses his work. Terry is technically sound and gives confidence to those he works with that the task will get done.

Jean Bray is an Associate of  Next Era and has 35 years experience in social housing, specialising in the older persons housing sector and specifically Extra Care. Since 2004 Jean has been self employed, carrying out a variety of roles including leading successful bids for Extra Care housing funds. Prior to this, Jean led a highly successful team managing sheltered housing inclusive of Housing Management functions, budgeting and maintenance. As well as her Associate role, Jean is also an advisor/assessor for the Centre for Supported Housing and is the joint regional lead of the North West Housing LIN.

Rachel Kay is a CIPD qualified Human Resources professional with over 17 years experience. Rachel specialises in providing employment advice, training, designing policy and guidance, and delivering people projects. Rachel has successfully worked in senior HR roles in both the social housing and manufacturing sectors.

Rachel's project experience includes employment contract reviews, competency framework redesign, role profile and job description development, and pay and reward research.
Danielle Smallwood is a qualified and  accomplished Health and Safety professional who has experience of providing Health and Safety Advice, training and project delivery in the social housing sector and has undertaken the role of Health and Safety Advisor for a major north west social landlord. Danielle is also able to provide generalist Health and Safety support in other sectors.

Danielle has also designed and delivered bespoke Health and Safety courses that connect with people and get the messages across - using her own enthusiastic and engaging style.

 

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